The Loan Production Support Manager is responsible for analyzing and implementing effective processes, establishing baseline metrics for Loan Operations teams, and building and monitoring loan portfolio reporting. This position supports all post-closing loan functions in the Private Bank, as well as the Loan Ops Quality Review & Records Management Teams. The ideal candidate will have a deep knowledge and understanding of all Private Bank Loan products and services, including applicable laws, rules and regulations. The VP, Loan Production Support Manager works closely with the SVP of Loan Operations and other Senior Leaders to support and provide assistance and guidance to the overall Bank Operations.
Primary Functions of the Position:
- Supports Loan Operations Team Leads with Process Improvements, Risk & Control Analysis, group metrics, and reporting needs
- Processes, solves, and answers operational inquiries, problems, or transactions
- Coordinates the development of RPA scripts to be run for large volume maintenance/transactions
- Manages audit, risk, and compliance activities including risk assessments and policy periodic reviews
- Manages the monitoring, reporting and handling of certain high-risk accounts or transactions
- Manages policy and procedure updates and understands all key risk controls
- Acts as administrator for several systems / processes
- Executes multiple audits and projects concurrently in an efficient and effective manner
- Maintains current knowledge of related state and federal banking compliance laws, rules, regulations, and bank policies and procedures
- Actively participates in projects and understands new products, services, and trends in the industry
Education and Experience Requirements:
- Bachelor’s Degree or related experience
- 5+ years of Banking industry related experience, including operations management and risk management
Essential Skills and Abilities:
- Exceptional interpersonal, communication and presentation skills
- Demonstrates strong work ethic and the ability to be self-directed
- Demonstrates analytical and problem-solving capabilities
- Ability to motivate, lead, and develop self and others
- Ability to work in a fast-paced, team-oriented work environment and adapt quickly to changing circumstances
- Time management and prioritization of multiple projects
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
