Summary of the Position:
The Private Banking Product Manager is responsible for supporting the full lifecycle of product management across the Private Bank’s lending and digital product portfolio. In this role, the individual will assist with all aspects of product research, assessment, design, development, and implementation. In addition, will work closely with the SVP, Private Banking Head of Product and Key Account Services to evaluate new market and product opportunities that provide TriState Capital Bank with desired revenue streams with industry-leading products within a sound risk and compliance framework.
Primary Functions of the Position:
• Construct product reviews for new and existing product lines according to the Product Department’s review calendar
• Present product reviews at both New Products Committee (NPC) and non-NPC reviews
• Responsible for tracking and implementing next steps and follow up items from all product reviews
• Support the Product Department’s full product & digital strategy and roadmap, set and evaluate key performance indicators for product portfolio, make recommendations regarding product life cycles, additional features, and technology design
• Responsible for the oversight and execution delivery of assigned Product Deployment projects
• Manages digital product(s) idea generation, backlog, sprint planning and releases.
• Responsible for coordinating with other departments to bring new products, features and/or enhancements to market with education and training; Acts as a project manager with managing and collaborating with teams in Technology, Operations, Sales, Service, Fulfillment, Finance, Risk, Compliance and Legal
• Balances resources, capacities, constraints, and opportunities among functional areas within the company to achieve the best and most effective execution/result for all stakeholders
• Ensures that each new product and/or modification meets all compliance/risk management requirements
• Manages existing product portfolio to ensure the Bank continues to deliver on expectations throughout the customer lifecycle by continuing to deliver value to the client and not creating additional workflow burdens internally
• Responsible for overall Net Promoter Score (NPS) function within Private Bank: Continually monitors NPS data and other internal feedback to identify product opportunities, challenges and trends
• Responsible for Voice of Consumer (VoC) needs and overall client experience (CX) for both internal and external stakeholders
• Serves as a VoC on decisions that could impact the overall CX/UX on the Bank’s digital platforms and within our lending product suite
• Will serve as a Subject Matter Expert (SME) for all lending products and their integration with other services and workflows
Education and Experience Requirements:
• Bachelor’s Degree in relevant area of study required
• Minimum of 5 – 7 years of work experience in banking
• Minimum of 2 years of work experience in product development, product management or client experience
• Experience building and implementing new banking products solutions and software
• Experience with banking regulations and compliance frameworks is a plus
• Experience working in an agile product development environment is a plus
Essential Skills and Abilities:
• Strong leadership skills and demonstrated ability to work effectively across the organization in a collaborative manner
• Excellent written and verbal communication and presentation skills; clear, concise and error free
• Excellent organization and planning skills that can support multiple ongoing projects and deadlines. Strong business and financial analytical skills to conduct profitability and feasibility analyses on new and existing products
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.