Summary of the Position:
The ACH Operations Team Lead manages the workflow of ACH Operations staff and ensures that all client service level agreements are met. In addition, the ACH Operations Team Lead will assist with performance feedback and yearly staff evaluations and maintain all required documentation as it pertains to audit. The ACH Operations Team Lead will also assist the staff in monitoring ACH windows, working suspended batches, Debit Card disputes, adjusting entries, and General Ledger inquiries when needed. In addition to ACH, the Team Lead is responsible for all Fraud tracking, communication, and reconcilement. The Team Lead works closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations.
Primary Functions of the Position:
- Manages the day-to-day activity of the ACH Operations staff
- Assists in yearly performance evaluations of the ACH Operations staff
- Approves timecards for any non-exempt employees
- Ensures staff is properly and adequately trained
- Responsible for maintaining all policy and procedures for audit
- Assists the ACH Operations staff when deemed necessary
- Manages all Fraud related activity, as it relates to funds retrieval, documentation, and reporting
- Works closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations to effectively execute the responsibilities of the position
- Provides daily workflow and capacity planning solutions for upcoming initiatives
- Point of escalation for team and handle escalation process throughout its entirety
- Interviews and effectively participates in the selection process for both internal and external employees
- Provides support for projects when needed
- Maintains and develops policies and procedures according to new rules and regulations for both internal and external guidance
- Makes proposals to management for changes and improvements to SLA’s
- Provides day-to-day support and insight to the metrics & performance of the team
Education and Experience Requirements:
- Bachelor’s Degree, or equivalent combination of education and experience
- Minimum 5 years of bank operations experience in an ACH operations role
- Minimum 2 years of supervisory or leadership experience in current or recently held position preferred
- Accredited ACH Professional (AAP) Certification preferred
Essential Skills and Abilities:
- Demonstrated knowledge of all ACH products, systems and related processes
- Thorough understanding of transmission processing for ACH, and understanding file layouts
- Understanding of Fraudulent activity on ACH, Wire, Check, and Debit Card
- Ability to successfully lead a team through proper training and coaching
- Organizational skills that will be imperative to supporting audits
- Project management skills and experience is preferred
- Demonstrated ability to communicate effectively with Management, staff, and support vendors
- Job may require additional hours of work during peak periods to meet service levels
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.